"Facebook's Glitch"

Be fair, attentive, and customers
will return.

On Wednesday, users found a gate-way
to their Facebook friends private chat
conversations. Facebook closed the gate-
way, hole. This new glitch heightened
feelings of mistrust for the service to
safe-guard personal information.

"For a service that has grown as
dramatically as we have grown, that now
assists with more than 400 million people
sharing billions of pieces of content with
their friends and the institutions they care
about, we think our track record for security
and safety is unrivaled," explained Elliot
Schrage, company's vice president for public
policy. "Are we perfect? Of course not."

Readers can submit questions for Mr. Schrage
on Bits, The Times' technology blog.

This latest glitch puts Facebook in the middle of
talks about the use of personal information by web
sites. "While this breach appears to be relatively
small, it's inopportunely timed," declared Augie
Ray, an analyst with Forrester Research. "It
threatens to undermine what Facebook hopes to
achieve with its network over the next few years,
because users have to ask whether it is a platform
worthy of their trust."

Source: http://newsblaze.com/story/20100507055441writ.nb/topstory.html