Skills Needed For A Successful Business?

Be fair, attentive, and customers
will return.

Customers are the life-blood of a
business. It's important to develop
people skills. Learn to handle
problems efficiently, and be
understanding to customers' problems,
needs. It's not always easy to handle
a customer problem, but it's a
part of having a successful business.
This is the time to show
patience, understanding.

It's extremely important to listen.

"What if they get irate?" You asked.

Let a customer vent.

Don't allow yourself to get into a
word battle. You're there to resolve
the customer's problem, and have he/she
spread nice comments about you, your
business. It's called free advertising.
It's a must to communicate well.
Customers and co-workers listen, and
respond to you. The business success
depends on how well you communicate.

Respect and concern for others are two
skills required to have a successful
business.

Always be willing to listen to others,
and share knowledge.


Source: http://wiki.answers.com/Q/What_are_some_skills_you_need_to_be_sucessful_in_business&src=email